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Membership FAQ's

What facilities can I access with a membership?
Active Monash members can make use of all aquatic, gym and group exercise classes offered within each centre. Blue members can access all three sites, Orange can access Oakleigh and Clayton while Red members can access Clayton only. All new members are encouraged to book in for a Lifestyle Consultation and Program Show with one of our experienced Personal Trainers. These sessions are included in the cost of a membership.

Can I suspend my membership?
Yes. All members can suspend their memberships for between 1 week and 2 months at one time. All suspension must be requested in writing and will need to be approved by a membership consultant. When a membership is suspended it is considered to be ‘inactive.’

How do I cancel my membership?
If you hold a membership with no contract, or you have completed your ‘active’ minimum term, you may cancel your membership. All cancellations must be requested in writing and with 14 days notice given. Memberships cannot be cancelled when suspended, if wishing to do so, a membership will need to be re-activated before 14 days notice is applied. Members wishing to cancel within a minimum term can transfer their membership to a new member to meet the rest of the term, or can pay a cancellation fee equivalent to 30% of what is remaining. Please speak to the customer service officers at the front desk to request a cancellation form.

What happens if I lose my membership access pass?
If you lose your membership access pass a new pass can be purchased at a cost of $15

Do I have to pay the Admin fee?
The administration fee applies to all members joining Active Monash.

How do I update my direct debit details?
To update direct debit details, please come in to reception and ask a customer service representative for a new direct debit form. We accept VISA, Mastercard or bank account details (BSB and Account number) for direct debit payment.

Can I join if I’m under 18?
Included in our membership options is a Teen Membership. Teens from 13-17 can join on this membership. There are some minor access limitations applicable which are outlined in the ‘membership‘ section of this web site.

What group fitness classes can I go to?
Members can join in any group fitness class they choose (excluding functional group training). We encourage members to have a go at any class that sounds appealing

What will be covered in a membership consultation and should I book?
All prospective members are encouraged to book in for a no obligation membership consultation. During this session, a membership consultant will show you around the facility and outline the centre programs and features. At the conclusion of the tour, membership options will be outlined and you will be able to choose the access option that is most suitable. It is preferred that membership consultations are booked prior to coming into the centre to make sure a staff member is available.

I have been sick can I put my suspension on hold (back date it)?
Generally memberships cannot be suspended retrospectively. In extreme circumstances, and at the discretion of the membership consultant, membership alterations may be considered as long as appropriate medical certification is provided.

Can I share my membership pass?
No. Memberships are for the holder only and cannot be shared with friends or family members.

My personal details have changed, how do I update them?
Members can update their personal details by notifying customer service staff at reception or by phoning a membership consultant at the appropriate centre.

Other Questions:
Have a question we haven't answered here? Please complete the enquiry form below.

 

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Last updated: 22 September 2016